A message from our COO.
At 17:00 UTC today, CCP became aware of a distributed denial-of-service attack (DDoS) against the EVE Online cluster and web servers.
Our policy in such cases is to mobilize a taskforce of internal and external experts to evaluate the situation. At 17:55 UTC, that group concluded that our best course of action was to go completely offline while an exhaustive scan of our entire infrastructure was executed.
While some may feel that such a drastic reaction was not warranted, it is always our approach to err on the side of caution in order to ensure the best possible service for our players and the security of their personal, billing and account information.
We understand the effect this disruption has had for our players and apologize for not having been able to explain fully to the community what was going on. In these cases it can often be counterproductive to containment to give out information while we are in the process of evaluating the scope of any potential problem.
Our taskforce concluded at 22:05 that neither the game servers nor the CCP infrastructure had been breached. Further, we can also confirm that no personal details such as users’ credentials or credit card numbers were exposed through this incident.
The servers were brought back online at 23:00 and we will continue to monitor the situation closely.
Again, we sincerely apologize for this disruption.
Chief Operating Officer
UPDATE: Shortly after service was restored to the EVE Online Tranquility server, the CCP Security Task force became aware of ongoing traffic flooding which prompted them to take the server offline. At 00:30 UTC, Tranquility was brought online again and is being closely monitored. Please be advised that we are prepared to take the server offline again if warranted. We thank you again for your patience and apologize for any inconvenience and sincerely thank you for your continued patience.